Question 1

Is the custom closet consultation free?

Accepted Answer

We offer a complimentary in-home consultation with no obligation. This allows you to explore design ideas and pricing before making any decisions.

Question 2

What happens during a custom closet consultation?

Accepted Answer

During your consultation, one of our professional designers will take detailed measurements of your space, evaluate your storage needs, discuss design options, and create a personalized design. They will walk you through the design process and show your space in 3D views and renderings.

Question 3

How long is the entire custom closet process?

Accepted Answer

From consultation to installation, the process typically takes 2-6 weeks depending on design revisions, material selections, and production schedule. We will provide you with a clear timeline during your consultation.

Question 4

What materials are used in the custom storage solution?

Accepted Answer

We use furniture grade 3/4″ thick thermally fused laminate (Melamine) material with all exposed edges - edge banded. Unlike others who use thinner materials that are more likely to bend, sag and distort their shape over time, our systems are built to last.

Question 5

Where are your closets made?

Accepted Answer

All custom projects are made in the United States - depending on your location, most are manufactured and shipped from our factory in North Carolina.

Question 6

Do you offer a warranty with a custom project?

Accepted Answer

All custom closet projects include a limited manufacturer's warranty for added peace of mind. In addition, many independently owned Clozetivity locations offer a lifetime warranty on your custom closet system for as long as you own your home. Because warranty coverage may vary by location, we recommend confirming the specific details with your local Clozetivity team.

Question 7

How long does the custom closet installation process take?

Accepted Answer

Most custom closet installations are completed within 1-2 days. Installation timelines vary based on the size and complexity of your custom project. For example, a reach-in closet can often be installed in half a day, while a standard walk-in closet may take one to two days. Multiple closets or larger closets with extensive cabinetry and specialty features may require three to four days for completion.

Question 8

How do I prepare for installation?

Accepted Answer

Our team is committed to making your installation experience smooth, efficient, and completely stress-free. From careful preparation and clear communication to professional craftsmanship and thorough clean up, we handle every detail so you can simply enjoy watching your new custom closet come to life.

Question 9

Can you remove my existing closet or cabinets?

Accepted Answer

Many of our independently owned and operated Clozetivity locations offer closet tear-out and painting services as part of the overall project. This can include removing existing wire shelving, outdated closet systems, or damaged materials, as well as preparing the space for your new custom closet.

Because each Clozetivity location is independently owned, available services vary by area. We recommend contacting your local Clozetivity team and they will be happy to assist you and coordinate your custom closet project from start to finish.

Question 10

How much does a custom closet cost on average?

Accepted Answer

The cost of a custom closet typically ranges from $2,000 to $7,000+, depending on size, materials, and accessories. A reach-in closet usually falls on the lower end, while luxury walk-in closets with center islands and premium finishes can exceed $10,000. Investing in custom storage typically offers a 100% ROI at home resale.

Question 11

Should I choose a floor-mounted or wall-hung closet system?

Accepted Answer

Floor-mounted systems offer a built-in, "furniture" look and can support more weight, making them ideal for heavy wardrobes. Wall-hung systems are suspended from a steel rail, leaving the floor clear for easy cleaning and a more modern, airy aesthetic. Both are durable, but floor-mount is generally preferred for high-end primary suites.

Question 12

Can I customize every detail of my custom closet/storage solution?

Accepted Answer

Absolutely, you can choose from over 30 color and finish options for your custom project ranging from solids to wood grains. We have a variety of door and drawer styles that you can choose from which your designer can show you during your consultation.

Question 13

What features can I add to my custom closet?

Accepted Answer

Design a custom space tailored to your lifestyle with selected accessories and features - add valet rods, jewelry trays, hampers, soft-close drawers, adjustable shelving, crown molding and more. With endless customization options, your closet can be highly functional and beautifully organized.

Question 14

What material is used for the drawers?

Accepted Answer

Our drawer boxes are constructed from high-quality Baltic Birch with dovetail joints. We include high-end, undermount drawer slides with soft close as our standard drawer option. Sidemount slides are also available. Your designer can discuss other options that are available to fit your needs and budget.

Question 15

What is the ideal shelf depth for a kitchen pantry?

Accepted Answer

For maximum visibility, the ideal pantry shelf depth is 12 to 16 inches. Deeper shelves often lead to "lost" items at the back. For bulkier items or small appliances, 18-inch deep pull-out drawers are recommended to ensure everything remains accessible without reaching.

Question 16

Are pull-out baskets or solid drawers better for pantry storage?

Accepted Answer

Scoop-front wooden drawers are best for heavy cans and glass jars as they provide superior stability. Wire or mesh pull-out baskets are ideal for "breathable" items like onions, potatoes, and bagged snacks, allowing you to see contents at a glance from below.

Question 17

Why are custom garage cabinets better than off-the-shelf plastic units?

Accepted Answer

Custom garage cabinets are constructed from industrial-grade thermally fused laminate (TFL) or powder-coated wood, which resists warping, moisture, and extreme temperature fluctuations. Unlike DIY plastic units, custom cabinets are bolted to wall studs to prevent tipping and feature a 100lb+ load capacity per shelf.

Question 18

Should garage cabinets be installed off the floor?

Accepted Answer

Yes. Mounting cabinets 6 to 12 inches off the floor (either via wall-hanging or heavy-duty legs) protects the cabinetry from water damage, pests, and road salt. It also allows you to easily hose down or sweep the garage floor without moving heavy storage units.

Question 19

Can I use a regular mattress with a Murphy bed?

Accepted Answer

Most Murphy beds are designed for standard Innerspring or Memory Foam mattresses up to 11 or 12 inches thick. You do not need a special "foldable" mattress, but you should avoid ultra-heavy hybrid mattresses that might exceed the weight limit of the lift mechanism's tension settings.

Question 20

Are Murphy beds safe for children and daily use?

Accepted Answer

Modern Murphy beds use piston-lift or spring-loaded mechanisms that make the bed nearly weightless during operation. When properly anchored to wall studs, they are incredibly secure and cannot "snap shut" while someone is on them. They are a safe, durable solution for guest rooms or studio apartments.

Question 21

Does a wine wall require a cooling system?

Accepted Answer

It depends on your goal. A decorative wine wall in a dining room is perfect for bottles intended for short-term consumption. However, if you are aging fine wine, you must install a climate-controlled wine wall with an integrated cooling unit, vapor barrier, and insulated glass to maintain consistent humidity.

Question 22

What is the benefit of "label-forward" wine racking?

Accepted Answer

Label-forward racking uses metal pegs or rails to display the bottle horizontally. This is the preferred choice for modern wine walls because it allows you to identify bottles instantly without disturbing them, and it ensures the cork remains moist to prevent oxidation.

Our Services

Custom Walk-In Closets

Reach-In Closets

Pantries

Mudrooms

Laundry Rooms

Home Office Systems

Garage

Playrooms

Entertainment Centers

Custom Bookcases

Wall Beds (Murphy Beds)

Wine Storage

Custom Closets & Home Storage Solutions in Charleston, SC

Custom Storage in Charleston, SC

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